Refund Policy

The deposit covers scheduling, discovery, design, and production hours. Before we begin discovery or design, you may request a refund of the deposit; payment processing fees and unavoidable handling costs are deducted and the remainder is returned to the original payment method. Once we enter discovery, design, structural planning, production, configuration, or deployment, the deposit has been converted into hours actually worked and is non-refundable.

Production begins after you approve the design. Before launch you review the site and request changes within the agreed scope, and we keep revising until you are satisfied; only then is the balance due. Because the balance is collected after your approval, paying it confirms delivery and that payment is not subject to refund.

The build fee is a one-time charge and the website is yours once it goes live. The first year of domain, hosting, and maintenance is included in the build fee. A registered domain is a real third-party cost and belongs to you; it is non-refundable whether or not the order is refunded, and we can help transfer it to an account you specify.

Minor text and image adjustments are free for 30 days after launch on Starter, and 60 days on Grow and Automation. This is a post-delivery service commitment, not a cash-refundable credit; unused time is neither refunded nor carried forward.

The Automation plan includes AI website support for the first year as part of the build deliverable. It is governed by the terms on this card, not by the monthly fee and setup fee terms in the AI Website Support card below.

If you paid through Affirm or Klarna, an approved refund is returned to the financing provider through the original channel, and your remaining installments are adjusted by that provider under its own terms. We cannot refund installment payments directly in cash.

From year two, continuing annual maintenance is entirely optional and is not tied to the build plan you originally purchased. You choose a tier based on what you actually need at that time, from $149/year. Not renewing does not stop your website from running.

Annual maintenance is prepaid by the year. Once a maintenance year is active, that fee is non-refundable. You can stop renewal at any time; service runs through the end of the current year and you will not be charged again the following year.

If you stop annual maintenance, the website and domain remain yours. We will help hand the site files and the domain over to an account you specify, with nothing withheld and no separate handover fee.

Covers number connection, AI receptionist configuration, script tuning, and go-live. Before configuration work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once configuration has started but the AI is not yet live, engineer labor already invested is non-refundable, and we decide whether to refund the unstarted portion based on remaining work. Once the AI goes live, configuration is considered fully delivered and this fee is non-refundable. Annual subscribers are not charged this setup fee in the first place, so no setup fee is involved when an annual payment is refunded.

Within 14 days after the AI goes live, if you are not satisfied with the answering quality, we first re-optimize and reconfigure it for free. If it still does not meet the agreed standard after reconfiguration, the subscription fee already paid can be refunded (the first month for monthly billing, or the annual payment already made for annual billing). The one-time setup fee is not covered by this refund (already delivered). The request must be raised within the 14 days; a refund ends service for that number; available once per number.

After the satisfaction guarantee window ends, the current billing period, once active, is generally non-refundable; for annual subscriptions, the annual payment already made is non-refundable. Neither billing option locks you into a long-term contract — you may cancel renewal before the next billing cycle starts; after cancellation the next cycle is not charged and the service stops.

Phone numbers, SMS, and voice usage are actual third-party costs and are non-refundable once incurred. Calls beyond the plan's included minutes are a service already consumed, billed by actual usage, and are not refundable even during the 14-day satisfaction window.

Covers support onboarding, AI configuration, knowledge base preparation, and go-live tuning. Before configuration work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once configuration has started but it is not yet live, engineer labor already invested is non-refundable, and we decide whether to refund the unstarted portion based on remaining work. Once it goes live, configuration is considered fully delivered and this fee is non-refundable. Landing page customers have this setup fee waived, and a waived fee creates no refundable amount.

Within 14 days after AI website support goes live, if you are not satisfied with the support quality, we first re-optimize and reconfigure it for free. If it still does not meet the agreed standard after reconfiguration, the first month's fee already paid can be refunded. The one-time setup fee is not covered by this refund (already delivered). The request must be raised within the 14 days; a refund ends the service; available once per support setup.

AI website support is billed monthly; there is no annual plan. After the satisfaction guarantee window ends, the current billing period, once active, is non-refundable. There is no long-term contract — you may cancel renewal before the next billing cycle starts, after which the next cycle is not charged and the service stops.

Usage beyond the plan's included allowance is a service already consumed, billed by actual consumption, and is not refundable even during the 14-day satisfaction window.

Before account build work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once the build has started, we account for the campaign structure, conversion tracking, and ad assets already completed, and decide whether to refund the unstarted portion based on remaining work.

Billed monthly with no lock-in period. The current period, once active, is non-refundable; you may stop before the next billing cycle starts and will not be charged again. The ad account is always yours — after management stops, the account data, customer lists, and conversion history all stay in your own account.

Your advertising budget is paid from your own ad account directly to the advertising platform and does not pass through us, so it is not covered by this refund policy. Ad performance depends on platform algorithms, competition, and budget; results below expectation are not on their own grounds for a refund.

A landing page is a one-time delivery like a website build: refundable before production starts, and accounted for by hours invested once production has started. Minor changes are free for 30 days after launch; beyond that they are billed per change, and completed changes are a delivered service and non-refundable.

AI answer content packs, city coverage pages, and similar add-ons are one-time content production services. They are refundable before writing begins; content already written and published is non-refundable. Search rankings and traffic depend on search engine algorithms — we do not promise specific ranking positions, and rankings below expectation are not grounds for a refund.

The current month's fee, once charged, is non-refundable. You can stop renewal at any time; service continues through the period you already paid for, and you will not be charged again from the next month.

Amounts already paid for an annual term are non-refundable. You can cancel auto-renewal at any time; service runs through the end of the current year and you will not be charged again from the next year.

Automation setup and go-live are not charged separately, so there is no refundable amount for them; workflows already configured are delivered work.

Third-party API calls, SMS, and email sending costs actually incurred while your automations run are real costs and are non-refundable once incurred.

The current month's fee and any annual amount already paid are non-refundable. You can cancel anytime from your client dashboard under Billing & Subscription; service continues through the period you already paid for and you will not be charged from the next cycle — no need to contact support, no extra fees.

A domain is a real third-party cost and belongs to you; once registered it is non-refundable. After cancellation the domain stops auto-renewing, and we can help transfer it to an account you specify if needed.

Purchased edit packs are prepaid digital allowances valid only during the month of purchase. Unused edits are neither refunded nor carried into the following month.